What are Self-Service Kiosks?

Self-service kiosks are interactive terminals that facilitate the implementation of various tasks through their automation. This gives customers the ability to control the completion of these tasks, in accordance with their conditions and needs, easily and conveniently.

Business communities today consider self-service kiosks as the future of customer service, as these machines contribute to saving cost, using high-tech technology-based innovations and without human errors, like most businesses in the near future.

On the other hand, self-service kiosks are an essential element of the field of staff or beneficiary services. They provide many tools that make it easier and more flexible for users, as well as save time and cost, both for customers and companies at the same time.

Areas of Use of the Self-Service Kiosks

Regardless of the service that self-service kiosks perform, they are more common in many areas of our lives, including the following:

1- Government sector

 Self-service kiosks are used in implementing various government procedures, such as self-service kiosks at the Immigration and Passports Department and at airports, as they register travelers when entering or leaving the country.

Self-service kiosks can also be used to issue or renew ID cards, or to print documents.

2- Industrial sector

Self-service kiosks are installed in different industrial sectors, such as airlines and hospitality companies, as well as trading companies that use these machines in purchase transactions, providing the customer with various lists and other important services that customers need.

3- Entertainment sector

Self-service kiosks help with access and implementation of various payments at entertainment centers, gyms, parks, etc. These centers provide ticketing services, thus saving the time and cost of accessing these services.

4- Educational sector

Self-service kiosks are used to implement administrative procedures in major universities and colleges, such as the self-service machines at the Deanship of Student Affairs, through which affiliation affidavits, academic transcripts, or other sealed documents can be issued, or clubs check-in and checkout and points deduction. Electronic authentication empowers the entitlement of the transaction to its owner with various tools, such as fingerprint, one-time password (OTP) messages, or others.

Self-service kiosks can also be used to issue or renew employee or student cards, or to issue a replacement for damaged and lost cards, in accordance with the terms and conditions applicable in the educational authority.

5- Private sector

Self-service kiosks are used in the workplaces of large companies and organizations. They can print documents and conduct surveys for the HR Department. Self-service kiosks also help staff and employees in printing payrolls, affiliation affidavits, or other stamped documents. Self-service kiosks can also be used to issue or renew employee ID badges, or to issue replacements for damaged and lost ones.

What do we offer at Al Maalim International Company (AIC) for technology in the self-service kiosk industry?

At Al Maalim International Co. for Technology, we offer a wide range of different models that fit the needs of users, in cooperation with our suppliers and taking advantage of the power of data and artificial intelligence.

The most prominent machines we offer to our customers in this industry are as follows:

Biometric data and characteristics identification system

We offer our customers this system that connects a group of devices, working together based on advanced technologies, allowing the entry of all necessary information about the user or beneficiary, and then printing documents, which is the procedure that usually takes place to confirm the registration process.

The machines that we can provide that help to complete this task are a barcode reader, instant camera, smart card reader, as well as a scanner and a paper printer in multiple sizes, with a biometric passport reader.

The smart card printing system

The smart card printing system operates through a group of interconnected machines that support the user, allowing them to enter all his/her data, and then issue or renew the card / smart card, with the possibility to obtain a printed document to prove the registration process.